For those of you who don’t hang out with me frequently, I’m actually very outspoken and usually fire back very strong words when I feel like I’ve been wronged. This post/rant entails my attempt to remain polite and professional while addressing a ridiculous concern.
Yesterday, I dealt with a rather annoying woman. She was in her senior years and I noticed she was approaching me with a look of concern. I (uncharacteristically) whipped up a smile and asked if I could help her before she could say anything.
She rudely demanded an explanation for the ending to A Most Wanted Man (a new espionage flick starring the late Phillip Seymour Hoffman). Unnerved, I politely responded that I haven’t watched the movie yet.
She snapped back with a snobbish response along the lines of “I’m not asking if you’ve watched the movie, I’m asking for an explanation to the ending.”
I told her while we provide a brief synopsis for each of our films, we don’t provide explanations for movie endings. She didn’t get it.
Instead, the woman responded, “WELL, WHY NOT?”
At this point I’m thinking in my head: “WHY THE HELL WOULD WE PROVIDE SPOILERS FOR FILMS AT YOUR CONVENIENCE?”
Instead of putting an elderly woman in her place, I quietly said, “I’m sorry, but we just don’t provide such information.”
The woman proceeded to lecture me about how it was easy to follow along with films back in her day and how she felt like she wasted her money seeing a movie that she didn’t understand.
Once she finished ranting, I apologized again and she wandered off to bug my co-workers about the same issue even though I explicitly told her we don’t provide information about the endings to movies.
This is just one of the handful of complaints I’ve received from customers who don’t do their research. It’s a weekly routine to hear someone demanding for a refund for a movie because they didn’t like it.
There’s something called film reviews! Do people not read the newspaper anymore? Or use the Internet? If you desperately want to read a mediocre plot summary for a film to get an idea of what you just watched or plan on watching, go use Wikipedia!
I get it, I should still respect my elders. That’s why I didn’t tell this lady off. However, getting my ear chewed off for something so trivial foreshadowed a long night at what should have been an easy evening at work.